Last updated: November 2022
Phoenix CRetro Limited also from time to time T/A as “The Fundamentals of Insurance-Linked Securities” of 10 The Mead Business Centre, 176-178 Berkhampstead Road, Chesham, Buckinghamshire HP5 3EE, United Kingdom (we, us, our) is committed to protecting and respecting your privacy. We are registered with the ICO and our registration number is ZB196677.
This Privacy and Cookies Policy (“Policy”) sets out the basis on which we will process any personal data we collect from you, or that you (or your employer) provide to us, whether via our Website (https://ils-course.com/) or due to your provision of services to us as a supplier. Please read this Policy carefully to understand our practices regarding your personal data and how we keep it secure.
We use cookies on our Website. Insofar as those cookies are not strictly necessary for the provision of our Website and services, we will ask you to consent to our use of cookies when you first visit our Website.
This notice (referred to as this “privacy notice”) explains what Personal Data the Phoenix CRetro Limited holds about you in connection with your use of our website, how we collect it, and how we use and share Personal Data collected via the website. Please ensure that you read this privacy notice and any other privacy notices we may provide to you from time to time when we collect or process Personal Data about you.
Phoenix CRetro Ltd. is the controller for the Personal Data collected from website visitors, unless this is stated otherwise. In this privacy notice, references to ‘we’, ‘us’ or ‘our’ mean Phoenix CRetro Limited. You can contact us in a number of ways as follows:
Email: data.protection@phoenix-re.co.uk
The Data Protection Officer
Phoenix CRetro Limited
Mead Court
10 The Mead Business Centre
176-178 Berkhampstead Road
Chesham HP5 3EE
United Kingdom
Telephone: +44 (0) 1494 792792
Personal Data is any information which directly or indirectly identifies an individual, for example, your name, email address, member/student number.
Special categories of Personal Data are a set of Personal Data that we are required to look after even more carefully. Special categories of Personal Data include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
Where we collect information, we are doing so in order to offer you better services, both on the website and in the rest of our operations.
| IDENTITY DATA | NAME |
|---|---|
| Contact Data | Email address |
| Member/Student Data | Your member/student number |
| Web Chat Data | Any personal data provided by yourself to us via webchat |
| Website Data | Information collected during your use of our website. Please see our website privacy notice |
| Survey/Questionnaire Responses | Information provided by you in response to Phoenix CRetro Surveys and Questionnaires |
We do not collect any financial information on this website. If you make a debit or credit card payment online for example, to pay subscriptions or fees, to join a Faculty or Community, or to purchase any of our services or products, you will be taken to a secure payment service provider who will take your payment on our behalf and return you to this website when your order has been completed.
We collect your personal data for the following purposes:
| PURPOSE AND/OR ACTIVITY | TYPE OF DATA | LEGAL BASIS FOR PROCESSING |
|---|---|---|
| Conducting Research | Identity Data | Consent: Where you have consented to take part in our research activities. Legitimate Interests: in our legitimate interests to understand more about our users and how better to serve our users. |
| Building a profile of how you use our website and its facilities | Identity Data Website Data | Legitimate Interest – to improve our website and interactions. |
| Serving you with targeted and retargeted advertisements | Cookie Data | Consent: Where you have consented to the use of cookies to provide you with targeted advertisements |
| Sending you Emails | Identity Data Contact Data | Consent – where you have consented to receiving the communications. Legitimate Interest: where Phoenix CRetro Ltd. has a legitimate business interest to send you service/research emails |
| Collecting Management Information on Our Email Campaigns | Contact Data | Legitimate Interest – to improve content and services |
| Communicating with you via and responding to your queries | Identity Data | Legitimate Interest – to provide easily accessible means of communication and support. |
| Audit related activities to ensure ICAEW understands it business practices | A Sample of all Personal Data | Legitimate Interests: where we have a legitimate interest in auditing our internal processes and procedures to ensure that we are complying with applicable laws and internal and managing risk appropriately. |
| Anonymisation of personal data for the onward activities of Management Information and Business Intelligence | All Personal Data | Legitimate Interest of the ICAEW for business improvement and intelligence purposes. |
If you have a web chat conversation, we will record a copy of that conversation will be stored with the membership number/student number/other identification ID you used to log in to this website.
Any information you give will be available to Phoenix CRetro Ltd.
We may need to share your information with our service providers and agents for the purposes set out in this privacy policy, but we will ensure that it is protected. These service providers and agents include;
Information you give in response to surveys and questionnaires on the website will be used in two ways:
Your Personal Data may be transferred to other third-party organisations in certain scenarios:
In some cases, we or our suppliers may need to process Personal Data outside the European Economic Area (EEA) and/or United Kingdom (UK). Where this is the case we will only share the minimal amount of Personal Data necessary for the purpose of processing and, where possible, we will share the Personal Data in an anonymised form.
Whenever we transfer your Personal Data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us at data.protection@phoenix-re.co.uk if you would like further information about the specific mechanism used by us when transferring your Personal Data
Our website staff are fully trained in the data protection and are aware of their obligations.
Like most websites, our server gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design and performance of the site.
Our website software can recognise the configuration of the computer and the browser software you are using. This will help us to provide you with an optimised experience.
If you provide feedback via an online feedback form we will collect your name, email address and, if appropriate, membership or student number.
This site uses Google Analytics, including Google Analytics Demographics and Interests reporting. Should you wish you can opt-out of the Google Analytics advertising features used for demographics and interests reporting using. Google have provided more information and a simple plugin to allow you to do this on any website. For more information on how to opt-out of Google Analytics please visit: Google Analytics Opt-Out.
A cookie is a tiny file that is saved by your browser when you visit a website. It enables certain information about your visit to be stored by the site. We have set out full details about our use of cookies on a separate page, where you can find out which cookies we use, why we use them, and what you need to do if you don’t wish to accept some or all them. To find out more about how we use cookies on this site please visit: PHCRE Cookie Policy.
Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies.
We have appropriate security measures in place to prevent Personal Data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to those who have a genuine business need to know it. Those processing your Personal Data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Under data protection law, you have rights including:
In most cases we will deal with your request as soon as possible and at the latest within one calendar month of the request. If we need to extend the time period for responding to your request, we will let you know within the one-month period. We do not charge a fee for any such requests, unless there are exceptional circumstances.
If you wish to exercise any of your rights, please contact our Data Protection Office via email using data.protection@phoenix-re.co.uk
If you have any concerns about the Personal Data we use about you, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, by contacting them at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us in the first instance via email using data.protection@phoenix-re.co.uk.
The Fundamentals of Insurance-Linked Securities (ILS) is an online professional qualification upgrade course and in-person Swiss summer school convened by Phoenix CRetro Ltd. in partnership with various professional and educational institutions worldwide.
